Privacy Policy Overview

We value your privacy and are committed to protecting your personal information according to Australian standards. This policy explains how we manage, use, and share your details.

Information We Collect

We gather data only necessary for providing you with tailored service and support your experience on our site.

• Personal details you provide when contacting us, such as name, address, email, and phone number.
• Information submitted via online forms, including topics of interest, query details, or feedback.
• Usage data from your interactions with our site, like device, browser type, and pages visited.
• Records of communications, such as email correspondence or messaging via our site forms.

How We Use Your Data

Your information helps us deliver a secure, responsive, and relevant service, adhering to all applicable laws.

• To respond to your enquiries, provide requested information, or improve our support.
• To send communications about our services when you have opted in or requested updates.
• To operate, maintain, and improve website functionality and user experience.
• To comply with legal requirements and meet regulatory obligations in Australia.

Legal Grounds

We process your information legally, guided by the Australian Privacy Principles and GDPR where relevant.

You have rights concerning your data. We collect and process it only with consent, contractual necessity, statutory requirements, or legitimate interest in service delivery.

Data Sharing

We do not sell your data. Information may be shared only in specific circumstances as needed.

• With trusted third-party service providers who support our website functionality, all under obligation to safeguard your data.
• As required by law, regulation, or government authorities in Australia.
• In case of business transitions, like a merger or acquisition, we’ll notify you before any transfer.

Data Security

We invest in data protection through safeguarding protocols, encrypted transmissions, and ongoing staff training. While no system is impenetrable, we work constantly to minimise risks and alert you to any concerns quickly.

Your Rights

Australian regulations provide you with specific rights regarding your data held by us.

• Access the information we hold about you or request corrections to inaccurate data.
• Request deletion of your information, subject to legal and operational retention requirements.
• Object to processing or request restrictions as permitted by law.
• Request transfer of personal data or withdraw consent at any time.

Cookies

Cookies are used to improve website functionality and user experience. You can adjust browser settings to manage or disable cookies as desired.

View Cookie Policy View Cookie Policy

Contact

For any privacy inquiries or to exercise your rights, please contact us via the channels listed below.

Changes To This Policy

We may update this policy when necessary. Please check back for the most recent information regarding your privacy rights.